Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
Details & Care
Each piece is crafted with love by skilled women artisans.
Dry Clean Only
Do not wash at home. Water and detergents may damage delicate embroidery and fabric.
Avoid Machine Wash
Handmade embroidery threads are sensitive and may bleed or loosen if washed.
Ironing
Use low heat on the reverse side. For heavy embroidery, place a thin cloth on top.
Storage
Store in a cool, dry place, preferably in a garment bag. Fold neatly instead of hanging.
Perfume & Stains
Avoid spraying perfume directly on embroidery. Consult professional cleaners for stains.
Sunlight
Do not expose to direct sunlight for long durations to prevent fading of natural colors.
Delivery & Shipping
We ship our handmade creations worldwide with care and precision.
Local Delivery
Pakistan
Standard: 5-7 working days
Express: 2-3 working days
Cost: PKR 450 per item
International
Worldwide Shipping
Delivery: Up to 10 working days
Pre-orders: 40–50 days
United States: PKR 18,500 per item
Rest of world: PKR 17,000 per item
Order Processing
Orders are processed within 24 hours of payment confirmation. International clients receiving in Pakistan must report any concerns within 48 hours of delivery.
Returns & Exchanges
We want you to be completely satisfied with your Unsh creation.
Exchange Policy
Any item purchased online can be exchanged within 30 days of delivery, provided that:
- The item has not been worn, washed, or altered.
- You notify our team within 48 hours of receiving the parcel.
- All tags and labels are intact.
- Packaging is in its original condition.
- The original invoice is presented.
Please Note
- Sale or discounted items are not eligible for exchange or return.
- Unsh Handmade reserves the right to make the final decision after inspecting the item's condition.
- Delivery charges are non-refundable and non-adjustable.
Size Guide
Use our size guide to find your perfect fit. Measure yourself for accurate sizing.
| Size | Length | Shoulder | Chest | Hips | Armhole | Sleeve Length | Sleeve Opening |
|---|---|---|---|---|---|---|---|
| XS | 24-26 | 14-15 | 32-34 | 34-36 | 16-17 | 22-24 | 8-9 |
| S | 26-28 | 15-16 | 34-36 | 36-38 | 17-18 | 24-26 | 9-10 |
| M | 28-30 | 16-17 | 36-38 | 38-40 | 18-19 | 26-28 | 10-11 |
| L | 30-32 | 17-18 | 38-40 | 40-42 | 19-20 | 28-30 | 11-12 |
| XL | 32-34 | 18-19 | 40-42 | 42-44 | 20-21 | 30-32 | 12-13 |
| XXL | 34-36 | 19-20 | 42-44 | 44-46 | 21-22 | 32-34 | 13-14 |
* Note: This is a generic size chart. The original dress size may vary.
Payment & Security
Your security is our priority. We offer several secure payment options.
Payment Methods
Bank Transfer, Easypaisa, and major Credit/Debit Cards (coming soon).
Security
All payment information is processed securely. We never store your payment details.
Confirmation
Verify your payment via screenshot. Order status updates within 24 hours.
Still have questions?
Our customer support team is here to help you with any questions or concerns. We typically respond within 24 hours.